Summary: There are many methods to import photos from iPhone to Windows PC: iTunes, Windows Photos, AutoPlay, and more. Among them, the most direct method to import photos from iPhone to Windows PC is using the Photos app. But some Windows users complain that sometimes this method will fail. Why iPhone photos can’t be imported to Windows? How to deal with the problem? Please refer to the following methods to fix it easily in Windows 10.

Why Photos Can’t be Imported From iPhone to Windows 10?

Since photo import requires connecting your iPhone to your computer, there are many possible reasons for not being able to import photos from your iPhone to Windows 10. Here, we list some common reasons below:

  • There is a connection problem, such as a damaged USB cable, a corrupted USB port or an outdated iPhone driver.
  • Enabling Optimize iPhone Storage will make you not be able to transfer photos from iPhone to PC.
  • If the Apple Mobile Device USB Device is not installed on your PC, you can’t import photos from your iPhone to Windows 10.
  • Some antivirus can block photo transfer from the iPhone. In such situations, you can temporarily disable the antivirus.

As mentioned above, there is no one reason you can’t import photos from the iPhone. So, make sure you go through all the methods below one by one and try them out.

Methods to Fix Can’t Import Photos From iPhone To Windows 10

Method 1: Restart your Devices

If you can’t import photos because of a temporary glitch in your Windows PC or iPhone, restarting them can help you fix it.

Method 2:Check The USB Cable

If you are using a USB cable to connect your iPhone to the computer, check if the USB cable is working correctly and is not damaged from anywhere.

You can temporarily switch to another USB cable and check if you can import photos from the iPhone. Ensure you use an original USB cable from trusted sources, as cables from untrusted sources can damage the iPhone and computer hardware.

Method 3: Download Original Photos to iPhone

To free up iPhone space, iCloud can keep original photos on iCloud and have smaller and optimized photos on your iPhone. For this reason, when you are trying to import photos, photos won’t import from iPhone to PC. But you can download the original photos to fix the problem:

  1. Go to Settings on your iPhone, and go to iCloud.
  2. Then choose the Photos option, and tick Download and Keep Original.iphone-Download and Keep Originals

Method 4: Reinstall Apple Mobile Device USB Device

As mentioned above, if there is some issue with Apple Mobile Device USB Device, you can reinstall the device. Reinstallation can fix the device issue.

  1. Open Device Manager by searching for it in the Start menu. And then expand Universal Serial Bus devices.
  2. Right-click on Apple Mobile Device USB Device and click on Uninstall.Apple Mobile Device USB Driver-uninstall
  3. After uninstalling the device, you can restart your PC with your iPhone plugged in so that it can be installed again by Windows.

Method 5: Check if Apple Mobile Device Support is Installed on your PC

You need Apple Mobile Device Support installed on your PC so that you can import photos from your iPhone without any trouble. To check if it is installed or not, follow the detailed instructions given below.

  1. Open Control Panel by searching for it in the Start menu, and click on Programs to open it.
  2. On the appearing window, click on Programs and Features.
  3. Search for Apple Mobile Device Support in the list of programs. If you don’t find Apple Mobile Device Support in the list of programs and features, you need to uninstall Apple Application Support, iTunes, and QuickTime from your PC.Programs-Programs and Features-apple mobile device support
  4. After uninstalling all, install iTunes again and check if you can find Apple Mobile Device Support in the control panel.
  5. Once you see the required program in the control panel, check if you can import pictures from the iPhone.

Method 6: Restart Apple Mobile Device Service

  1. Press Win + R to open Run, then type services.msc there and press Enter to open the Services app.
  2. Search for and right-click Apple Mobile Device Service, then select Properties from the context menu.services-apple mobile device service
  3. Click the General tab, and choose Automatic in the Startup type section.
  4. Then click on Stop to stop the Apple Mobile Device Service.
  5. Wait for some time and then click on the Start button to start the service again.

Method 7: Reset Privacy And Location Settings

The glitch in privacy and location settings can often prevent you from importing photos from iPhone to Windows 10. You can simply reset these settings to resolve the issues.

  1. Open your iPhone, and go to Settings General > Reset.
  2. Now, click on Reset Location & Privacy, then enter the passcode to reset the settings.
  3. When asked for confirmation, click on Reset Settings. Once the settings are reset, you can continue importing images from the iPhone.Settings - General-Reset-Reset Location & Privacy


Today’s article introduces the 7 methods to fix the can’t import photos from iPhone to Windows 10 issue, and you can apply the methods based on your situation. And if you have any suggestions, you are free to comment below.

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